All deposits are due at time of booking and generally require the 1^st night to be paid.  *New for 2012-Your entire balance for your reservation will be applied to your credit card on file the morning of your arrival*.  A credit card is required for all cabin and golf cart rentals.  Deposits will not be available for refund if notified of cancellation or requesting a change within 14 days of your arrival date.  Management will work with you to find an alternate date.  There is a minimum stay of 2 nights for all campsites and rental cabins (3 or 4 night minimum on Holidays).  If reservation requests are received for less than the minimum, management will have the option of accepting or denying the reservation.  In most cases, the client will be given the option of increasing their number of nights.  Most weeknight requests will be honored for 1 night. Golf Carts require at least a three day rental to reserve in advance, 4 nights on Holiday weeks, damage deposit is also required on credit card.  Deposit policies and cancellation policies can be reasonably amended without advanced notice.  Please visit www.sunsetlakesresort.com for any changes or resort news.  We offer one free site or date change.  Additional changes are $2.50 if completed 3 days or more prior to your check in date.  If a different site type is selected you will be responsible for additional charges. 

Please complete all cancellations in writing.  You may send your cancellation by mail, fax to 309-658-2603, or email reservations@sunsetlakesresort.com. Only managers are able to accept a cancellation and process a refund if applicable, you will be provided with a cancellation number to retain for your records.  Cancellations received 15 days prior to your check in date will receive a 94%% refund of the deposit charged.  Cancellations received 14 days to 3 days prior to your check in date will require the first night’s payment of the base camping rate.  Cancellations received 2 days or less may not be refunded and you will be responsible for two nights charges, or 3 nights charges for holidays.  Management will work with you to find an alternate date to apply your credits to; it is our goal to accommodate cancellations by rescheduling your stay.  Remaining charges after cancellation are the responsibility of the guest.  Please allow seven to fourteen business days for the corporate office to issue any available refunds.  Those paying by credit/debit card will have fees applied back to the card that was utilized for payment.  Payments by cash or check will be reimbursed by a check from our corporate office.  Staff members will not issue cash refunds.  Deposit policies, cancellation policies, Terms and Conditions, or any other rules regarding use of the park can be reasonably amended without advanced notice.  Please visit www.sunsetlakesresort.com for any changes or resort news.

November 10, 2011